Privacy policy

Privacy Policy

This Privacy Policy describes how nuovoluxury.co.uk (the “Site”, “we”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us:

Email: support@nuovoluxury.co.uk
Post: Nuovo Luxury Ltd, 10 Devonshire Row, London, UK, EC2M 4RH
Company Reg: 14538731
VAT Reg: GB439228283

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect information if you contact us for support.

Personal Information collected may include:

  • Name, billing and shipping address, email address, and phone number

  • Payment information (including credit card details)

  • IP address, browser details, device type, time zone, cookies, and browsing behaviour

Purpose of collection:

  • To provide products/services, process orders, handle payments, arrange shipping, and send invoices/confirmations

  • For communication, support, and marketing

  • To prevent fraud and improve the Site

Disclosure:
Your information may be shared with Shopify (our processor), and with trusted third-party vendors involved in fulfilling your order or providing business services. For more, see Shopify’s privacy policy.

Minors

The Site is not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us to request deletion.

Mobile

We may collect phone numbers via checkout or discount pop-ups to send order updates and marketing offers by SMS, according to your consent. Message frequency varies; standard rates may apply.
To opt out, text STOP to NuovoLuxury or use the unsubscribe link in any text.

Sharing Personal Information

We share your data as necessary to deliver services, fulfil orders, and comply with legal requirements, including:

  • Shopify, our online store processor

  • Shipping partners and trusted service providers

  • Legal authorities if required by law

We also use analytics and advertising partners (like Google, Microsoft, Facebook) to better understand our users and market our services.
You can find out more, including opt-out options, in the “Behavioural Advertising” section below.

Behavioural Advertising

We use your information to deliver relevant ads and marketing communications.

Using Personal Information

We use your data to offer products and services, process payments, ship orders, and keep you up to date about new products and offers.

Lawful Basis (GDPR)

If you are in the EEA or UK, we process your data under these lawful bases:

  • Your consent

  • Fulfilment of a contract

  • Legal obligations

  • Legitimate interests

Retention

We retain your personal data as long as necessary to fulfil our purposes or as required by law. You can request erasure—see “Your Rights” below.

Microsoft Clarity & Analytics

We partner with Microsoft Clarity and Advertising to capture website usage and improve our services. For more info, visit the Microsoft Privacy Statement.

Automatic Decision-Making

We do not use automated decision-making that significantly affects you. Shopify may use limited automated processes (e.g. to prevent fraud).

Your Rights

Under GDPR, you have the right to access, correct, update, or erase your data.
To exercise your rights, contact us using the details above.
Your data may be processed or stored outside Europe (e.g. Canada, USA), but we ensure protection according to GDPR.

Cookies

We use cookies to improve your experience, remember preferences, and analyse usage.
Types include:

  • Functional cookies (necessary for shopping, login, etc.)

  • Analytics cookies (Shopify, Google Analytics, Microsoft Clarity)

  • Advertising cookies

You can control cookies via your browser.
See Shopify’s cookie policy for a full list of cookies we use.

Do Not Track

We do not alter our data practices when we receive “Do Not Track” signals from your browser.

Changes

We may update this Privacy Policy as needed for legal or operational reasons.

Complaints

If you have concerns about our data use, please email us at support@nuovoluxury.co.uk or write to our registered address.
If not satisfied, you have the right to contact the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/

Last updated: 25 July 2025